BEC Troubleshooting Guide
Press Ctrl+F to search
NOTE: Always exit
from the program, restart and make sure that the operator records the first
error message that appears.
The latest versions of the utilities DBAccess, BDE32 (Borland Database Engine),
CommTest and DataView are available at www.becsystems.com.au.
(click the DOWNLOADS button in the LHS panel)
Maintenance Procedures
Backup Procedure
Restore Procedure
Archive and Purge Procedure
Reloading Indexes
Network Troubleshooting
Scale Communications Debugging Guide
General
Computer Shuts Down or Locks Up
No Power or Fan Noise on Startup
Touchscreen calibrated incorrect or inaccurate
Higher Table Access Required
Message 'Index Does not exist: Index.......'
An
error occurred while trying to initialize the Borland Database Engine
Application Error - Unable to Initialize Borland Database Engine
Exception BDE Error occurred in Module *.exe
Message ?/?/?? is not a valid date
"This
program has performed an Illegal Operation.........."
"General
Protection Fault in module ........"
Blank
screen at startup - Hard disk light flickers normally
Message "Data
Structure Corruption"
"Network Write" error
Invalid
System Disk" when booting computer
"Access to Table disabled from previous error" or "Access
Denied Due to Previous Error"
Can't perform this operation on a closed dataset
Blue screen at network initialization
Windows Protection Error
Program Restarts at various stages of startup
Label or Tag Layout does not
save properly - Text missing or Text in wrong positions when saved Label or
Tag is reopened
Can't Read LCD Display on Datamax iSeries.
Adjust iSeries LCD Contrast
Remote Access Setup Guide for Windows Remote Assistance,
VNC and PC-Anywhere
LabelTerm
"Invalid
Directory" when starting program
Scale Unstable or Not
Responding or No Scale Weight
Unable to Connect to Scale
Label Not Printing or No Label Print
"Writefile Function Failed" message
Barcode Missing or No Barcode on
Label
No Serial Number in Label Barcode
"Range Check Error" when
Printing Reports
Screen Blanks and computer restarts
when Labelling button is selected.
Message
'At end of Table' appears when Labelling Screen is selected
Message
"not a valid integer" appears when label button is pressed - No label
is issued.
Message
(white box) 'System Error - Unable to read from specified device" appears
when label button is pressed.
Message
"Unable to perform this operation on an open dataset" when Label button
is pressed
Blue screen
with Message Error 109 when printing label
Blue
Screen with Error 32 Bit File Access when printing label
Computer Resets when Printing Label
Text or Graphics missing
from Label
Corrupt Header or Index File
Black Bars printing on Label
Barcode in Incorrect position on label
Label Prints 27 to 28 Kg weight no matter what weight is on scale
Label Printer
Right
Hand Side of Label has faint or no print
Motor Throttling (on Datamax iSeries)
Label feeds out 15mm only and Paper/Ribbon
light appears on printer panel.
3
(or more) blank labels feed out when feed is pressed and Paper/Ribbon light
appears on front panel
Labels do not peel of the
backing sheet
Printing
issuing blank labels, with small lines of text on top, when label button is
pressed.
Parts
of the Print, particularly the weight print, are distorted or compressed, Barcode
won't scan or has compressed bars.
Printed
lines compressed or squashed up intermittently
Labels
Move towards outside (RHS) when printing or feeding
Labels move towards inside of internal slot when printing or feeding causing
fouling and crumpling of labels.
Printer making
Grinding noise when printing label
Faint Print on Zebra Printer
Text
or Graphics intermittently in wrong positions on Tag or Label
Reporting
Message
"is not a valid Integer Value" appears while printing report.
Message
"is not a valid floating point value" appears while printing report
Message "List Index Out of Bounds" appears when printing Report
Message "Path Not Found" when synchronizing reports.
Message "Write
Error writing to Drive C...."
Duplicate records in the Lt_log.dbf production log file
Stockscan
Hourglass
stays on screen when downloading scanner - No 'Update Stock' message
Unable to Scan some barcodes. Can't scan
labels.
Symbol PDT Scanner Locked Up - Won't scan or accept
key entry
Scanner goes Flat or shows
Low battery
Lot Reports not showing correct
cartons or creating stock records of unknown origin.
Download No of
Cartons is more or Less than shown on Scanner
Symbol PDT Scanner won't Power
Up or Start
Intag
Tag
Scanning / Dentitian Module locks after record button is pressed , red screen
stays up
Prints Only 1 Line on report
Transweigh
Message
'Index Does not exist' when Upload Ticket Data is used
Orderpro Invoicing
Status
Panel 'Loading Invoices' stays permanently on screen
Message 'Invalid Directory' when loading invoices
An error occurred while trying to initialize the Borland Database Engine
Exception BDE
Error occurred in Module *.exe
Borland
Database Engine not installed or initialized properly
"This program has performed an Illegal Operation.........."
Faulty Processor Fan or Damaged
Processor
Faulty Motherboard or RAM - Test and replace if necessary
"General Protection Fault in module ........"
Faulty Processor Fan or Damaged
Processor
Message "Unable to perform this operation on an open dataset"
Problem writing
Data to the Lt_log.dbf database file
Hard
Disk Error when reading from Label or Log Database file
Message "is not a valid Integer Value" appears while printing
report
Corrupt record
in "Pieces" field of LT_LOG.DBF file.
Label_No field in Labelterm_Label.dbf or lt_label.dbf file is blank or has non
numeric characters. Use DBAccess to open the label file and check the Label_no
field.
Labels move towards inside of internal slot when printing or feeding causing
fouling and crumpling of labels.
Printer
label feed path is not set or adjusted correctly
Labels Move towards outside (RHS) when printing or feeding
Main Feed Roller Worn or Damaged
Take-up spool pulling unevenly or adjusted incorrectly
Text or Graphics intermittently in wrong positions on Tag or Label
1. Possible faulty serial cable or bad connection between cable and
sockets on computer end or printer end.
2. Faulty label printer.
Message "Write Error writing to Drive C...."
1. Possible fault on hard disk - Run Scandisk
Utility
2. Open Lt_Log.dbf
production file in the DBAccess program then navigate to the end of the
file and delete any bad records (i.e.: any which have unusual or unreadable
characters) in the file by pressing Ctrl-Delete keys and answering yes to the
message 'Delete Record?'.
3. Corrupt or Faulty
Lt_log.dbf Database File
Message "Path Not Found" when synchronizing reports
Unable to Locate Network
Drive or Directory
Path
and/or FileName not set correctly in Data Settings
"Range Check Error" when Printing Report
"0000" has been used as a label no - Change this label number
to another 4 Digit Number.
Screen Blanks and computer restarts when Labelling button is selected.
Faulty or loose memory
modules on motherboard
Scanner goes Flat or shows Low battery
Charging
Cradle or Charging unit not connected to power supply - No Red Charge light
showing.
Message "is not a valid floating point value" appears while printing
report
If printing report with "Include Prices" checked then Record
in "Value" field of LT_LOG.DBF file does not contain a valid value
If prices are not used then Uncheck the "Include Prices" box
in the report screen.
Message "List Index Out of Bounds" appears when printing Report
Improper
5 Digit Label No in Label_No column of Lt_Log.Dbf file
Incompatible Database for current Labelterm version
Blank screen at startup - Hard disk light flickers normally
Faulty Monitor Screen,
Cable or Video Card
Labels do not peel of the backing sheet
Poor Quality Labels
Take Up spool tension is too
weak
Front Peel-Off
plate is positioned incorrectly.
Label feeds out 15mm only and Paper/Ribbon light appears on printer panel.
Labels not located between
Sensor Leaves.
Transfer Switch set to "Transfer
On" position.
Label Sensor Position incorrectly
set.
StockScan Application very slow to load
Stockscan
program being run remotely across network connection
Right Hand Side of Label has faint or no print
Label Media adjustment set
incorrectly
"Motor Throttling" (on Datamax iSeries Printers)
This means that the printer has overheated temporarily. Turn off printer
and allow it to rest for 5 minutes or more if possible.
Message ?/?/?? is
not a valid date
Date format
is set incorrectly in Windows Control panel.
Download stops halfway through or doesn't finish
Scanned barcode
data in Scanner memory is corrupted
Message 'Index Does not exist' when Upload Ticket Data is used
Add Index called 'Date' to Transweigh_Ticket.dbf
file
Access to Table disabled from previous error
Local and/or remote
Computer needs to be restarted
Problem writing
Data to database file
Corrupt
or Faulty Database File
Message "is not a valid integer' appears when label button is pressed
- No label is issued.
Label Counter
is set incorrectly or has a negative value
Corrupt Lt_label.dbf or Lt_Layout.dbf
file
Message (white box) 'System Error - Unable to read from specified device"
appears when label button is pressed.
Hard
Disk Error when reading from Label or Log Database file
Problem
writing Data to the Lt_log.dbf database file
Printing issuing blank labels, with small lines of text on top, when label
button is pressed.
Printer is in "Test Mode"
Message 'at end of Table' appears when Labelling Screen is selected
Corrupt or Faulty
Lt_log.dbf Database File
Status Panel 'Loading Invoices' stays permanently on screen
Unable to Locate Network
Drive or Directory
Drive
and/or Directory Selection in Setup Section is incorrect
Message 'Invalid Directory' when loading invoices
Drive
and/or Directory Selection in Setup Section is incorrect
Tag Scanning / Dentitian Module locks after record button is pressed
, red screen stays up
Unable to Locate
Network Drive or Directory for the Intag Grading Module.
Application Error EDB engine error in module Index does not exist when 'Outwards
- Update Stock' is pressed .
'BarcodeNo'
Index missing from lt_log.dbf file.
Parts of the Print, particularly the weight print, are distorted or compressed
Loose
Grub screw on main roller drive gear.
Main Drive Roller not gripping label.
Label feed roll not running freely
Printed lines compressed or squashed up intermittently
Main Drive Roller not gripping label
Label feed roll not
running freely.
Blue screen with Message Error 109 when printing label
1. Possible fault on hard disk - Run Scandisk
Utility
2. Open Lt_Log.dbf
production file in the DBAccess program then navigate to the end of the
file and delete any bad records (i.e.: any which have unusual or unreadable
characters) in the file by pressing Ctrl-Delete keys and answering yes to the
message 'Delete Record?'.
3. Corrupt or Faulty
Lt_log.dbf Database File
Computer Shuts Down or Locks Up
Faulty Processor Fan or Damaged
Processor
Text or Graphics missing from Label
Faulty printer Memory Module
Graphic File not in Monochrome Bitmap Format
Solution:
1. Open graphic file in Windows Paint to check if it is in color mode. (i.e.
if colored pallet is shown in bottom of paint screen)
2. If it is in color mode then select Image|Attributes|Colors and select 'Black
and White'
3. Save the file in the new format.
Insufficient Memory to Load Graphic File (occurs when many graphics are
loaded)
Solution: Expand printer memory OR remove labels from the Label File so
that less graphics are used.
Index Does Not Exist
Add Index to Database
File
Message "Data Structure Corruption"
Hard
Disk Error when reading from Label or Log Database file
Problem
writing Data to the Lt_log.dbf database file
Corrupt or Faulty
Lt_log.dbf Database File
Hard Disk Drive Full
3 (or more) blank labels feed out when feed is pressed and Paper/Ribbon light
appears on front panel
Material stuck between
label sensor leaves
"Network Write" error
Hard Disk Drive Full
Scanner won't download - Number on screen does not change
Incorrect serial
port selected in stockscan
Multiple instances
of Stockscan program opened
Can't perform this operation on a closed dataset
This means a previous error has occurred when writing or reading from a
database. In this case exit from the program, start it again and make sure that
the operator records out the first error message that appears (before this message
is received).
Printer making Grinding noise when printing label
Front peel-off
plate touching main drive wheel
Main Drive belt loose or worn
Barcode in Incorrect position on label
Printer Type set incorrectly
Duplicate records in the Lt_log.dbf production log file
Remote/Master data
file path set incorrectly
Black Bars printing on Label
Corrupt or Faulty graphics
file format
Label Prints 27 to 28 Kg weight no matter what weight is on scale
No Scale Dummy weight option
is selected
Touchscreen calibrated incorrect or inaccurate
Relinearize touchscreen
Faint Print on Zebra Printer
Adjust Printhead Heat as follows:
1. Press Mode Button until "Darken" light is indicated.
2. Press Feed button multiple times to increase printhead heat.
3. Press Mode Button until no lights are indicated.
4. Turn off and Restart printer.
Label or Tag Layout does not save properly - Text in wrong positions when saved
Label or Tag is reopened
Reset Screen Resolution to 1024x768 or higher
Borland Database Engine not installed or initialized properly
Reinstall Borland Database Engine
Drive and or Folder Selection in Setup Section is incorrect
1. Open then 'Setup' menu or Selection in the application.
2. Click in the 'Labelterm Data Path' or 'Master Log File Data Path' box. This
displays the 'Open' dialog.
3. Navigate to the appropriate remote / network computer by dropping down the
arrow on the right hand side of the 'Look In' box (at the top of the screen)
and clicking on the computer name (usually "C on Labelterm1" or "C
on Intag1"). If the appropriate computer name cannot be located then you
should Check Network Hardware
Connections or Check Network
Software Configuration.
4. Select the appropriate directory displayed in the large directory / file
display box and double click on it. This is usually either 'BEC' or 'Program
Files\BEC Systems'.
5. Locate the appropriate file in the display box and double click on it. This
is usually Lt_Log.dbf.
6. The selected Drive Letter, Directory and File should now be displayed in
the 'Labelterm Data Path' or 'Remote Data Path' box.
Corrupt record in "Pieces" field of LT_LOG.DBF file.
1. Open Lt_Log.dbf
production file in the DBAccess program
2. Locate the production date for the required report in one of the following
ways (the date is shown in the left hand column)
i. Use the PageUp or PageDown keys until the Date is visible
in the left hand column.
ii. Press Ctrl-End to move to the end of the file (useful
to locate the latest production date)
iii. Click on 'Index' menu selection (at top of DBAccess
screen), Drop down the selection box which appears below the Index menu item,
Select the DateLabel index by clicking on it.
3. Locate the first record with the required report date in the date column
using the PageUp, PageDown, Up arrow and Down arrow keys.
4. Use right arrow key and move across the grid (to the right) until you find
the PIECES column.
5. Use the PageDown or Down arrow keys and check that the value in the PIECES
column (for all records for that date) is a valid integer number, that is a
whole number in the range 0 to 100. It should NOT be blank.
6. If there is a corrupt record (that is strange characters in any field) then
EITHER:
a. Delete the whole record by pressing Ctrl-Delete and answer "Yes"
to the dialog box.
b. Restore the record as best as possible by typing estimated values
in all of the fields.
7. Check every record in the Date range as above from step 5.. The date for
each record can be viewed by pressing Home Key at any time.
8. Close DBAccess and Retry report function in Labelterm.
Record in "Value" field of LT_LOG.DBF file does not contain a valid
value
1. Open Lt_Log.dbf
production file in the DBAccess program
2. Locate the production date for the required report in one of the following
ways (the date is shown in the left hand column)
i. Use the PageUp or PageDown keys until the Date is visible
in the left hand column.
ii. Press Ctrl-End to move to the end of the file (useful
to locate the latest production date)
iii. Click on 'Index' menu selection (at top of DBAccess
screen), Drop down the selection box which appears below the Index menu item,
Select the DateLabel index by clicking on it.
3. Locate the first record with the required report date in the date column
using the PageUp, PageDown, Up arrow and Down arrow keys.
4. Use right arrow key and move across the grid (to the right) until you find
the VALUE column.
5. Use the PageDown or Down arrow keys and check that the value in the VALUE
column (for all records for that date) is a valid floating point number, that
is a number in the range 0.00 to 100.00. It should NOT be blank.
6. If there is a corrupt record or no value in the field (that is strange characters
in any field) then EITHER:
a. Type in the correct $ per KG value for that product into the
Value field.
b. Delete the whole record by pressing Ctrl-Delete and answer "Yes"
to the dialog box.
c. Restore the record as best as possible by typing estimated values
in all of the fields.
7. Check every record in the Date range as above from step 5.. The date for
each record can be viewed by pressing Home Key at any time.
8. Close DBAccess and Retry report function in Labelterm.
Problem writing Data to the Lt_log.dbf database file
1. Replace lt_log.dbf database
file.
2. If the problem persists then you should Run
Scandisk Utility on the Labelterm hard disk (it may indicate that the hard
disk on the Labelterm module is starting to fail). This can be done from the
start menu of the dial in computer at the customer site.
NOTE: If the LT_log.dbf file is replaced with a blank (without either printing
the production data so far) or using the synchronize function then the existing
daily production will be lost.
Hard Disk Error when reading from Label or Log Database file
1. Run Scandisk Utility then retry program
operation.
2. Open Lt_Log.dbf
production file in the DBAccess program then navigate to the end of the
file and delete any bad records (i.e.: any which have unusual or unreadable
characters) in the file by pressing Ctrl-Delete keys and answering yes to the
message 'Delete Record?'.
Path and/or FileName not set correctly
in Data Settings
1. Select Settings|Data Settings through the Labelterm Administration program
(this is the copy of labelterm which is run remotely from the Labelterm module)
2. Click on the appropriate box for the source of the production data - usually
Labelterm1 Path.
3. Navigate to then open the \bec directory on the remote disk drive.
4. Select (Double click) on the file called lt_log.dbf.
5. Press Done.
6. Repeat the process for the Remote / Master Log File Path. This is usually
located on the computer you are working on in the c:\bec
directory.
Label Counter is set incorrectly or has a negative value
1. Open 'Setup' section of Labelterm program.
2. Select 'Label Settings'.
3. Press the 'Reset' button in the Label Counter Panel.
Corrupt or Faulty Lt_log.dbf Database File
1. Pack lt_log.dbf database file.
2. Replace lt_log.dbf database file
Corrupt Lt_label.dbf or Lt_layout.dbf file
Use the DBAccess program to repair file.
1. Open Program, select File|Open and open Lt_label.dbf or Lt_Layout.dbf in
the directory on the BEC module.
2. Select either File|Pack OR File|Structure and press the Modify Structure
/ Pack button.
Lot
Reports not showing correct cartons or creating stock records of unknown origin
This is possibly because Download file has become corrupted and the Lot Number
Sequence has restarted at 0000001.
To rectify:
1. Clear the download file (Stockscan|Downloads|Clear Downloads File).
2. View the Downloads File and put 00000001 in the "Lot No" Column.
Printer label feed path is not set or adjusted correctly
1. Adjust Label sensor leaves to outermost position - wind the silver sensor
adjustment knob fully clockwise (until it reaches the stop)
2. Loosen the screws of the front Peel Off plate, set the plate so that the
Left hand side is slightly lower and the Right hand side is slightly higher
then re-tighten the two screws.
3. Adjust the take up spool angle.
Scanned barcode data in Scanner memory is corrupted
Clear Scanner memory, re-scan cartons and retry download.
Improper 5 Digit Label No in Label_No column of Lt_Log.Dbf file
1. Open Lt_Log.dbf
production file in the DBAccess program
2. Locate the production date for the required report in one of the following
ways (the date is shown in the left hand column)
i. Use the PageUp or PageDown keys until the Date is visible
in the left hand column.
ii. Press Ctrl-End to move to the end of the file (useful
to locate the latest production date)
iii. Click on 'Index' menu selection (at top the DBAccess
screen), Drop down the selection box which appears below the Index menu item,
Select the DateLabel index by clicking on it.
3. Locate the first record with the required report date in the date column
using the PageUp, PageDown, Up arrow and Down arrow keys.
4. Use the PageDown or Down arrow keys and check that the value in the LABEL_NO
column (for all records for that date) has 4 numeric digits only, that is 0000
to 9999.
5. If there is an incorrect record then either:
a. Delete the whole record by pressing Ctrl-Delete and answer "Yes"
to the dialog box.
b. Restore the value in the Label_No field to 4 digits by determining
the correct label Number from the values shown in the Line_1,2, and 3 columns
etc.
6. Check every record in the Date range as above from step 4.
7. Close DBAccess and Retry report function in Labelterm.
Date format is set incorrectly in Windows Control panel.
Set Date format in Windows
Control Panel
Label media adjustment set incorrectly
1. Loosen 2 securing screws located on the front of the printhead housing (just
above label issue slot)
2. With printhead in down position raise the right hand end of the movable plate
so that the adjustment foot / lug is no longer in contact with the plate on
the right hand side of the label issue slot.
3. Holding the plate in position re-tighten the 2 securing screws.
4 Retest the label print by carrying out a Label
Test Feed.
Labels
not located between Sensor Leaves.
Ensure that the Labels are located between the two sensor guide leaves which
are located inside the printhead assembly and behind then printhead mechanism.
Transfer
Switch set to "Transfer On" position.
Ensure that the Transfer Switch (located on the front panel of the printer)
is slid to the Left (Off) position.
Label Sensor Position incorrectly set. (for Datamax Prodigy Printers)
Adjust the Label Sensor position by turning the knurled silver sensor adjustment
knob which is located on the side of the printhead assembly.
Label
Test Feed
1. Turn off power to printer.
2. Hold down green "Feed" button on front panel of printer.
3. Turn on power to printer.
4. Continue to hold down the Feed button for 2 seconds then release.
5. Examine the produced label as necessary.
Unable to
Locate Network Drive or Directory
1. Restart the Remote computer then, after Windows has started, Restart the
local computer (i.e.: the one you are working on). This will log your computer
back onto the remote computer if all the settings are correct.
2. Check Network Hardware
Connections
3. Check Network Software
Configuration
Network Troubleshooting
Basic Steps:
1. Restart both computers.
2. Power Down, then power up Network Switch/Hub.
Check Network Hardware Connections
1. Disconnect then Reconnect the Network Cable on the back the computer you
are using and the computer you are trying to access and check that the corresponding
green connection light(s) on the network hub turn on (when connected) and off
(when disconnected) accordingly.
2. If the green connection light does not react (turn on/off) to
this procedure then:
(a) Check the network cable for damage - breaks, compression,
cuts etc.
(b) Check the Network crimp type connectors at either end
of the cable for bent / distorted pins or disconnected wires. Replace the crimp
connector at both ends if in doubt.
(c) Reset the Network Hub unit by powering it down then powering
it up again.
(d) Replace and/or Reconfigure the network card in the corresponding
computer.
3. If the green connection light does react (turn on/off)
to this procedure then:
(a) Check
Network Software Configuration
(b) Check the Network crimp type connectors at either end
of the cable for bent / distorted pins or disconnected wires. Replace the crimp
connector at both ends if in doubt.
(c) Replace and Reconfigure the network card in the corresponding
computer.
NOTE: If you still having problems connecting to a BEC Labelterm or Intag module
then try the following:
1. Disconnect the network cable from the back of the module.
2. Open the back door of the Module.
3. Disconnect/Unplug the internal (blue) Network cable from the socket on the
bottom or side of the motherboard (main computer board).
4. Connect the external (blue) Network cable to the socket on the bottom or
side of the motherboard (main computer board).
This bypasses the internal network cable in case there is a problem with it.
Check Network Software Configuration
1. Determine the workgroup
(Network ID) for both computers
(a) Select Control Panel|Network Connections|Local Area Connection
and Advanced|Network Identification (from the top menu).
(b) Take note of the Workgroup (Network ID) and computer
name. It is usually either "WORKGROUP" or "MSHOME".
(c) If they are different then change the Workgroup (Network
ID) of one of the computers, by clicking on the "Change" button, so
that they match.
2. Determine the IP address configuration of both computers.
(a) Select Network Connections|Local Area Connection and
click Properties.
(b) Select the TCP/IP item and Click properties.
Both computers should be set to either:
A. "Obtain an IP address Automatically" (this is
recommended) or
B. "Use the following IP address". In this case
the first 3 sets of numbers on each computer should be the same.(the last number
is different and identifies each individual computer) For example if Computer
1 is set to 192.168.0.10 and Computer 2 is set to 192.168.0.11 then they WILL
connect up BUT if Computer 1 is set to 192.168.0.10 and Computer 2 is set to
192.200.0.11 then they will NOT connect. Set these addresses as necessary.
3. Check Sharing of Remote Computer on Network as follows:
(a) Open Windows Explorer on the remote computer.
(b) Highlight the C Drive (or the required drive) at the
top of the Left Hand Side panel.
(c) Right click mouse over the highlighted selected C Drive
and select 'Properties'
(d) If the 'Sharing' tab is Visible (at the top) then
click on it. Ensure that the 'Shared As' (taking note of the Share Name) and
'Full' options are selected.
If the 'Sharing' tab is NOT Visible (at the
top) then Setup Sharing for
a Network Computer.
4. Check Mapping of a Remote Computer.
(a) Select 'Network Neighborhood' or "My Network Places"
icon on the Desktop screen OR go to Windows Explorer and select "My Network
Places|Entire Network|Microsoft Windows Network" in the left side panel.
(b) Locate the Remote Computer name, under its workgroup,
. This is usually called Workgroup or MSHome. Click on 'Entire Network' if you
cannot immediately see the Computer Name that you are looking for. Also look
under any other Workgroup Icons that may be visible.
NOTE: To find out the name and workgroup of a computer then Determine
the workgroup name (Network ID).
(c) Double Click on the computer to display the 'Shared Resources'
available for that computer.
(d) Highlight the drive that you want shared (usually C)
then right click the mouse on it and select 'Map Network Drive' from the displayed
context menu.
(e) Select the Drive Letter that you would like to
assign to the network computer resource by dropping down the Drive box and take
note of it. (you can usually just accept the default). The remote computer will
now be able to be accessed under this drive letter on your computer.
(f) Click the 'Reconnect at Logon' box. (if it is not already
checked)
(g) Click the 'OK' button then close all the other Network
Neighborhood screens.
Setup Sharing for a Network Computer
1. Open the 'Network' icon in Control Panel.
2. Click on the 'File and Printer Sharing' button.
3. Check the 'I want to be able to give others access to my files' box.
4. Click the 'OK' button then click the 'OK' button at the bottom of the Network
settings box.
5. Insert Windows Disks or CD as required, follow instructions, then restart
computer.
6. Open Windows Explorer on the computer.
7. Highlight the C Drive (or required drive) at the top of the Left Hand Side
panel.
8. Right click mouse over the highlighted selected C Drive and select 'Properties'
9. Click the 'Sharing' tab. Ensure that the 'Shared As' (taking note of the
Share Name) and 'Full' options are selected.
Open Lt_Log.dbf production file in DBAccess program
1. Open the DBAccess program - Usually found in the BEC directory on the Labelterm.in
the BEC directory.
2. Select File|Open.
3. Navigate to the BEC directory.
4. Open the LT_LOG.DBF file by double clicking on it.
Faulty Monitor Screen, Cable or Video Card
1. Check Monitor Power Light - If it is not on then check power supply cord
and internal fuses.
2. Check monitor cable by twisting at either end while watching screen for activity.
3. Check monitor cable 15 pin plug for bent pins etc and connection to socket
on computer.
4. Check and or replace Video Card inside computer.
5. Return monitor to workshop for repair.
Faulty Processor Fan or Damaged Processor
1. Check, Clean and Remove/ Replace Main Processor Fan
2. Replace Main Processor
Run Scandisk Utility
1. Open Start Menu|Programs|Accessories|System Tools|Scandisk.
2. Select C: (or the drive letter that is assigned to the LabelTerm machine)
in the Drive Selection box.
3. Select the 'Thorough Test' box and 'Automatically Fix Errors' box then click
'Start'
4. Wait until procedure has finished. This may take up to 30 minutes depending
on size and speed of the hard disk.
Reinstall Borland Database Engine
NOTE: For LabelTerm and some early versions of Transweigh and Stockscan then
the 16 Bit version of the Borland Database Engine is required (usually found
in a directory called BDE16) the other programs require 32 Bit version of the
Borland Database Engine (usually found in a directory called BDE32)
Method 1 - If the appropriate Icon is on the Windows Desktop (BDE 32
or 16 Setup) then double click the icon and accept all of the suggested settings
(press Next) and press Finish when the process is complete. Restart the computer.
Method 2 -
1. Open Windows Explorer.
2. Locate BDE16.exe or BDE Setup.exe file or folder. This is usually located
in the c:\Installation Software\Utilities or c:\backup directory on the Labelterm
C drive or on the C drive of the computer you are using. You can also use the
Find Files or Folders procedure to
locate the directory on any computer on the network
3. Double-Click the BDE Setup.exe.
4.Accept all of the suggested settings (press Next) and press Finish when the
process is complete
5. Restart the computer.
Find Files or Folders
1. Open Windows Explorer.
2. Select the Tools Menu (at top of screen) and click on Find|Files or Folders.
3. Type part or all of the name of the file or folder you are searching for
into the 'Named' box. Use the wildcard character * (which represents any character(s))
if necessary. (e.g.: Test.* will find Test.exe,Test.txt,Test.1,Test.doc, Test.dll
etc. etc.)
4. Drop down the 'Look In' box (using the down arrow on the RHS). Click on the
name of the computer resource (drive) that you want to search. NOTE: If you
click on 'My Computer' then the search will span all computers and drives which
your computer has access to.
5. Click on the 'Find Now' button (on the top RHS). The computer drives will
be searched and any matches to your entry will be displayed in the bottom box.
You can select any located file or folder by clicking on it from here.
Set Date format in Windows Control Panel
1. Select Windows Start Menu|Settings and select Control Panel.
2. Double click on the 'Regional Settings' icon (in control panel).
3. Click on the 'Date' tab (at the top RHS)
4. Select the 'Short date style' box in the 'Short Date' panel and enter dd/mm/yyyy.
5. Click OK.
'BarcodeNo' Index missing from lt_log.dbf file.
NOTE: The BarcodeNo index is required only for old stockscan versions (Version
1 or 2)
1. Open Lt_Log.dbf
production file in the DBAccess program
2. Add 'BarcodeNo' Index to Database
File
Adjust the take up spool angle.
1. Remove the outer case of the printer.
2. Loosen the 3 screws on the take up spool mounting plate.
3. Hold the end of the Take Up spool and adjust as follows as follows.
- If the
label is pulling to the inside then move it so that it points slightly
to the back end of the printer.
- If the
label is pulling to the outside then move it so that it points slightly
to the front end of the printer.
4. Tighten the 3 Screws on the takeup spool mounting plate.
ALTERNATIVELY (if there is no adjustment on the internal take up spool mounting
plate)
Force the end of the take up spool towards the back of the printer.
Add Index to Database File
1. Open
file in DBAccess program
2. Ensure that the appropriate dbf (database) file name and path are displayed
in the top line.
3. Select File|Structure from the menu.
4. Select the next blank line at the bottom of the Indexes box.
5. Enter the name of the required index in the first column box (Name)
6.(a) If the index is based on ONE field only (i.e.: one of the field names
in the Fields box) then enter the name in the 'Field' column of the Indexes
box next to the Name you just entered.
(b) If the index is based on MORE THAN ONE field (i.e.:
a combination of the field names in the Fields box) then enter the name of each
field, separated by + signs, in the Field Expression column to the right
of the Name you just entered leaving the Field column box empty.
7. Press the 'Reindex' button and wait until the 'Modifying File - Please Wait'
message disappears (this may take several minutes depending on the size of the
database file)
Poor Quality Labels
Order Labels from a different Supplier - Halley Labels 0413 833 870 are
recommended by BEC Systems
Take Up spool tension is too weak
1. Replace felt or plastic washers in take up spool bearings as follows:
a. Loosen grub screw in end of take up spool assembly.
b. Slide holding ring and take up spool off take up
spool shaft.
c. Replace washers on inside and outside.
d. replace take up spool on shaft and secure with holding
ring and grub screw.
2. Check One-Way take up spool clutch bearing which is located on the end of
the main drive roller shaft as follows:
a. Remove outer printer cover.
b. Locate Take up spool clutch bearing on the inside
end of the main drive rubber roller shaft.
c. Remove the circlip from the end of the clutch bearing.
d. Remove the drive belt and slide the clutch bearing off
the end of the shaft.
e. Examine the end of the drive shaft for wear - replace
the main drive roller if it is worn.
f. Replace the clutch bearing on the end of the shaft.
g. Re-attach the circlip and drive belt.
Front Peel-Off plate is positioned incorrectly.
1. Loosen 2 phillips head screws on the front peel-off plate (located directly
below the label exit slot)
2. Push the plate up as far as possible (only a small adjustment is possible
here)
3. Tighten 2 screws on the front peel-off plate
Pack database file
HINT: To make the Pack operation faster it is recommended for you to copy
the target database and its associated mdx file (i.e.: whatever.dbf and whatever.mdx)
from the networked machine to a temporary directory on your local machine. The
operation can then be carried out on the local copy of the file then the files
can be copied back to the appropriate directory on the remote machine when finished
(replace the old existing copies)
1. Open
file in DBAccess program
2. Select File|Pack.
3. This may take several minutes depending on the size of the database file.
Replace lt_log.dbf database
file
1a. If they are using stockscan system (Stock control) then Synchronize
today's production data using the synchronize function in the Labelterm program
on the office or stockscan computer. This will record all of today's production
data so far.
1b. If they are not using the StockScan for stock control then you should
print out the production (as they usually do at he end of the day) to produce
a report of the days production so far.
2. Do a Basic Backup Procedure
3. Replace the existing Lt_log.dbf and Lt_log.mdx files (in the BEC directory
on the LabelTerm machine) with a blank copy of Lt_log.dbf and lt_log.mdx.
Charging Cradle or Charging unit not connected to power supply - No Red Charge
light showing.
1. Check that the charging plug pack is properly connected to a live 240V
socket.
2. Check that the plug is properly connected the the charging cradle or charging
unit.
2. Check that the Charge Indicator shows when the scanner is connected to the
cable or placed in the charging cradle.
Stockscan program being run remotely across network connection
Copy Stockscan program, usually in BEC or STOCKSCAN directory, from network
computer to local computer directory and modify properties of shortcut (or create
a new shortcut) to point to local copy of program.
Faulty or loose memory modules on motherboard
1. Remove computer outer case and locate memory modules.
2. Remove then reinsert memory modules in the slots - Try program operation
again.
3. If necessary purchase and replace all memory modules.
Printer is in "Test Mode"
1. Turn off power to printer then turn on again.
2. Restart labelterm program and try operation.
3. If problem persists
a. Check that the "Feed" button on front panel
is not depressed or faulty.
b. Check position of configuration switches located on back
of printer. SW1-2 = ON, SW3-8 = OFF
Hourglass stays on screen when downloading scanner - No 'Update Stock'
message
Corrupt ss_bcode.dbf file or indexes missing from ss_bcode.dbf file.
1. Add the indexes to the ss_bcode file using DBAccess program. Select File|Structure|Load
Indexes and find and select ss_barcode_indexes.dbf file.
2. Press "Reindex". Press "Modify Structure/Pack"
Port set incorrectly in StockScan Settings section
1. Select 'Setup' from the menu in the StockScan program.
2. Check the setting in the "Scanner Port" panel.
3. Ensure that the port selected here is the same as the one that the cable
is physically connected to (from the home base unit to the back of the computer).
4. If you are unsure which port is connected then try selecting another port
(1 to 4) and repeating the download.
Symbol PDT Scanner won't Power Up or Start
Faulty Trigger Switch.
1. Open up and Disconnect the trigger switch assembly.
2. If the scanner now powers up OK then repair or replace the trigger switch
assembly.
Lines Through Horizontal Barcode
1. Set barcode Type to Vertical.
2. Clean or Replace Printhead.
Unable to Scan some barcodes
If barcode is horizontal (across labels) then check for vertical lines down
label (indicating failed printhead elements).
If lines are found then Replace Printhead
Replace Printhead (for Datamax Prodigy printers)
1. Turn Off Power to printer.
2. Release printhead lever.
3. Remove black plastic flat cable connector from the socket in then back of
the printhead.
4. Unscrew printhead securing screw located in the centre front/top of
the printhead mount assembly.
5. Slide printhead out of the side of the printhead mounting assembly.
6. Slide new printhead through the side of the printhead mounting assembly.
7. Position the printhead so that it sits straight, flush against the top plate
and ensure that the 2 mounting lugs are positioned correctly in the notches
in the printhead.
8. Screw printhead securing screw located in the centre front/top of the
printhead mount assembly. NOTE: Tighten firmly but do not over tighten.
9. Insert the black plastic flat cable connector into the socket in the back
of the printhead.
10. Carry out a Label Test Feed to ensure
that the printhead is operating correctly.
Broken wire in scanner connector.
Disassemble 'D' connector on the end of the scanner cable, check for disconnected
or broken wires then reassemble.
Faulty CCD Scanner Cable.
Replace CCD Scanner cable or return to BEC for repair.
Faulty CCD Scanner Unit
Return CCD scanner to BEC for repair.
Loose Grub screw on main roller drive gear
1. Remove printer outer case.
2. Locate main drive gear. This is the white plastic gear which is attached
to the main paper feed roller. NB: It has a silver clutch gear mounted on top
of it.
3. Remove the main drive belt from the gear, remove the circlip and washer and
remove the silver clutch gear.
4. Locate the grub screw access hole on the drive gear and ensure that the grub
screw is lined up with the flat section of the drive shaft.
5. Tighten the grub screw with an appropriate sized Allen key.
6. Replace the silver clutch gear, washer, circlip and main drive belt.
7. Replace printer outer case.
Computer Resets when Printing Label
Reinstall LT2.exe program and all database files (i.e. kt_log.dbf, lt_log.mdx,
lt_label.dbf, lt_label.mdx, lt_hkey.dbf)
Faulty printer Memory Module
Replace 256K or 512K Memory Module.
PC Memory module is loose or faulty.
1. Remove and reinsert the RAM memory module in its slot.
2. If necessary replace the RAM memory module.
Main Feed Roller Worn or Damaged
1. Inspect roller for damage, tapering or wear. The diameter of the roller should
be mm.
2. Replace roller if necessary.
Take-up spool pulling unevenly or adjusted incorrectly
Adjust the take up spool angle.
Material stuck between label sensor leaves
1. Locate the label sensor leaves which are located within the printer assembly
directly behind the printhead mechanism.
2. Wet a thin strip of soft cloth with either clean kerosene (preferred) or
alcohol (iso-propanol or methylated spirits)
3. Slide the strip of cloth between the sensor leaves and pull it back and forth
until the material is dislodged and the path is clean.
Main Drive Roller not gripping label.
1. Remove front tear off plate, roughen the roller with fine sandpaper then
thoroughly clean the main drive roller with alcohol.
2. If the roller worn then replace
the main drive roller.
Label feed roll not running freely
1. Ensure that the roll is rolled evenly on the sides.
2. Ensure that the roll retaining clip is not fouling or rubbing on side of
the label roll.
Replace the main drive roller
1. Remove three securing plate screws on the right hand side of the printhead
assembly and disengage the end of the roller from the bearing in the securing
plate. 2. Remove the outer case of the printer.
3. Remove the Memory Module housing and cable. Disconnect the cables from the
front switch panel PCB.
4. Remove the "Take up Spool" drive belt.
5. Loosen the main drive belt adjustment mechanism and remove the main
drive belt.
6. Remove the circlip from the end of the main drive roller shaft and remove
the metal one-way clutch.
7. Loosen the grub screw in the side of the white plastic main drive roller
gear and remove the gear from the end of the shaft.
8. Extract the roller from the right hand side of the printhead assembly.
9. Insert the new roller from the right hand side of the assembly passing it
through the bearing in the central wall of the printer chassis.
10. Replace the white plastic drive gear on the end of the drive roller, rotate
it so that the flat area of the shaft is in line with the grub screw in the
gear and tighten the grub screw.
11. Replace the metal clutch gear, washer and circlip onto the end of the shaft.
12. Replace the main drive belt and tighten the belt using the belt tension
adjustment mechanism.
13. Replace the "Take up Spool" belt.
14. Replace Memory Module housing and cable. Reconnect the cables to the front
switch panel PCB.
15. Replace the outer printer casing.
16. Engage the end of the drive roller in the bearing in the securing plate
and reattach the securing plate with the three screws.
Hard Disk Drive Full
1. Copy any data file archives to another PC on the network.
2. Remove any unused applications using Settings|Control Panel|Add/Remove Programs.
3. Remove any unused applications from the c:\Programs
directory.
4. Empty any files in the c:\windows\temp
directory.
5. Empty any files in the c:\temp directory.
6. Empty the Recycle Bin.
7. If still insufficient space then replace hard disk with a larger size one.
Multiple instances of Stockscan program opened
Close down all copies of stockscan and reopen it OR restart computer.
"Invalid System Disk" when booting computer
1. Remove floppy disk from A: drive )if present)
2. Re-Detect Hard Disk using Auto detection in BIOS Setup screen (press DEL
at startup to access)
Prints Only 1 Line on report
Check that a valid printer is selected in the System Setup section. Check
Font Size Setting.
Allocation Screen does not show when download is completed when Allocation
Mode is Selected
1. Check to see that the "Allocation Mode" box is selected in
the setup screen.
2. Scanner has faulty or corrupt data - Clear scanner, re-scan cartons and retry
download.
.
Local and/or remote Computer needs to be restarted
On both the local computer and the remote computer (Labelterm or Intag module)
1. Close down Windows using the Start|Shut Down||Shut Down.
2. Turn off power to computer.
3. Turn power on computer.
4. Restart program and try operation again.
Incorrect serial port selected in Stockscan
1. Select Setup from the Stockscan main screen.
2. Change the selected serial port 1,2,3 or 4 for the barcode scanner. You
may have to look at the physical connection of the scanner cable to the back
of the computer. If unsure then you should try each of the 4 ports 1 at a time
to determine the correct one.
3. Select OK in the setup screen, exit out of the Stockscan program and restart
it.
Front peel-off plate touching main drive wheel
1. Unscrew peel off plate via 2 mounting screws on front
2. Slightly bend top half of peel-off plate back (in vice preferred)
3. Reattach peel-off plate
Main Drive belt loose or worn
1. Remove outer printer case.
2. Detach and remove memory module mounting assembly.
3. Loosen screw on belt adjustment mechanism.
To Tighten Belt:
4. Push belt adjustment mechanism until belt is tight as possible.
5. Tighten screw on belt adjustment mechanism.
To Replace Belt:
4. Push belt adjustment mechanism to loosest position.
5. Slip belt off all gears and guide pulleys.
6. Place new belt around gears and guide pulleys.
7. Push belt adjustment mechanism until belt is tight as possible.
8. Tighten screw on belt adjustment mechanism.
9. Reattach memory module mounting assembly.
10. Replace outer printer case.
Setup Guides
1. Turn off computer.
2. Install the network card in a free slot.
3. Restart Computer.
4. At startup the system should detect the network card type. If it can't find
an appropriate driver it will ask you to insert the disk that came with the
card. Follow the instructions and navigate to the directory on the driver disk
where the drivers are located
5. Restart the computer. When the Windows restarts there should be no errors
and a windows logon screen should appear. Press OK here without entering any
password.
6. Select Start|Settings|Control Panel and select the Network Icon.
7. Select then "Identification" tab and enter an appropriate name
for this computer in the "Computer Name" box. Leave the Workgroup
box with the name "Workgroup".
8. Select the "Configuration Tab" and view the Network Components
display box. 1 Protocols should be loaded TCP/IP
9. Select File and Print Sharing then select both check boxes, "I want
to be able to give others access to my files" and " I want to be able
to give others access to my printers" then press OK.
10. Drop down the "Primary Network Logon" box and select "Windows
Logon" (this will ensure that no logon/ password box appears on startup.
Click OK and select Restart Computer when prompted.
11. When the computer restarts (assuming no errors) then startup Windows Explorer,
highlight the C: on the LHS column.
12. Select File|Properties and click the 'Sharing" tab. Select the '"Shared
As" radio button and the "Full" button and ensure that the share
name is C.
13. Press OK to complete the network setup.
14. Other computers should be able to see your computer as \\NAME\C (where name
is the name selected in step 7 above). You should be able to see other computers
which are accessible and connected to you by selecting the "Network Neighborhood"
icon on your desktop or folder in Windows Explorer.
"Invalid Directory" when starting program
Incorrect directory in Settings|File
Locations
1. Select Setup|System Settings|File Locations.
2. Click in Master Log File Location box.
3. Navigate to the 'c:\bec' or 'c:\Labelterm' or wherever the program is located.
4. Select the lt_log.dbf file, Press "open". The file path and name
should now appear in the Master Log File Location box.
5. Press' Done', Main Menu and End Program then Restart the program.
Blue screen at network initialization
Replace Faulty network card
Windows Protection Error
1. Possible Faulty Processor
Fan or Damaged Processor
2. Replace memory modules.
3. Perform Scandisk procedure.
4. Reinstall Windows.
Program Restarts at various stages of startup
1. Possible Faulty Processor
Fan or Damaged Processor
2. Replace memory modules.
3. Perform Scandisk procedure.
4. Reinstall Windows.
Printer Type set incorrectly
Go to Labelterm|Setup|Label Settings and select the correct printer type
in then Printer Type box.
Remote/Master data file path set incorrectly
Go to Labelterm|Setup|Data Settings and either set the Remote/Master Log
File Path to a different file than the main log file (\BEC\lt_log.dbf) OR uncheck
the 'Enable' box.
Incorrect Switch Settings or Configuration on Motherboard
Refer to Motherboard manual, identify Processor Type and Speed and set switches
and configuration to correct settings
.
Corrupt or Faulty graphics file format
Replace bmp and pcx files in the c:\BEC directory
of the Labelterm machine with new copies.
NOTE: All bmp and PCX files for graphics should be 8 Bit Monochrome format only.
(this format can be created in Paint program)
No Scale Dummy weight option is selected
Go to Labelterm|Setup|Systems Settings and uncheck the No Scale (Dummy Weight)
box
Incompatible Database for current Labelterm version
Replace either lt_log.dbf (and lt_log.mdx) and/or lt_label.dbf (and lt_label.dbf)
files with correct versions.
Interrupt conflict on Scale RS232 serial port
Replace PC serial card
OR Reselect serial port number in Labelterm Setup|System Settings
OR Reconfigure interrupt no on existing serial port of PC
Relinearize touchscreen
1. Select Programs|Microtouch Touchscreen
2. Select Screen Calibration Tools|Options|Advanced|Enable Linearisation|Close|Close|
3. Select Tools|Linearize
Label not Printing / No Label Print
1. Press Feed on front panel of printer.
- If the label DOES NOT feed then check the following
Labels not located between
Sensor Leaves.
Transfer Switch set to "Transfer
On" position.
Label Sensor Position incorrectly
set.
2. Try plugging 25 Pin printer cable directly in the back of the printer (instead
of the back of the enclosure)
3. Restart computer then restart the program.
- If there is no error message at program startup then try plugging the printer
cable into a different plug on the back of the screen, close the program, restart
the program and press the Label Feed on the screen.
- If there is an "Unable to connect to Printer Port" message then
try changing the printer port setting in the Setup|Settings|Printers section
to another port (must be different to the Scale Port), close the program, restart
the program the try Label Feed on the screen.
4. Check the Comm ports on the back of the screen using the CommTest program
and loopback connector. With this you can determine which connector is assigned
to which Com port number and whether the ports are working. The comm port number
corresponds to the setting in the program assigned to the printer.
5. Replace the Printer cable (9 Pin F to 25 Pin M Null Modem Serial Cable)
Unable to Connect to Scale
1. Turn Off Scale.
2. Shutdown then Restart Computer.
3. Restart Program.
4. Turn On Scale.
Can't Read LCD Display on Datamax iSeries. Adjust iSeries LCD Contrast
Hold down "Menu" key on front panel for 4 seconds to adjust
LCD contrast.
Scale Unstable or not responding or No Scale Weight
1. If there is an "Unable to connect to Scale Port" message
at program startup try this or try changing
the scale port setting in the Setup|Settings|Weighing section to another port
(must be different to the Printer Port), close the program, restart the program
and try again.
2. Once there is no error message at program startup then go to Setup|Settings|Weighing
section then press the Scale Test or Diagnostics button.
- If there is nothing in the onscreen diagnostics box ONLY THEN proceed to Step
3.
- If there IS information scrolling down the box this indicates that the scale
port is working and it is plugged in to the correct port. If the information
is garbled .(i.e.: no indicated weight can be seen) then check that the Scale
Make/Model is correct and try changing the Baud Rate to different values restart
the program and try again.
3.Try plugging the scale cable into a different plug on the back of the screen,
close the program, restart the program and try step 2 again.
4. Check the Comm ports on the back of the screen using the CommTest program
and loopback connector. With this you can determine which connector is assigned
to which Com port number and whether the ports are working. The comm port number
corresponds to the setting in the program assigned to the scale.
5. Use the Dataview Program Utility to test whether
information from the scale is coming into any of the serial ports (you can also
determine the correct baud rate by selecting each baud rate in turn and inspecting
the output box.
6. Check Weighing Scale output data
7. Replace the Scale cable, Scale output board or Scale head.
Dataview Program
1. Set the appropriate settings in the panel, especially port number and
baud rate then press the Connect Port button.
2. If a running string of characters are displayed on the screen (even if the
characters are meaningless) then this indicates that the selected serial port
is receiving data.
3. To determine the correct settings (which should be used in the labelling
program) change the Baud Rate, Data Bits, Parity and Stop Bits settings and
press the "Connect Port" button, until a string containing the displayed
scale weight can be seen (Use CLear Screen if necessary). Data Bits-Parity-Stop
Bits combination is usually either 8-N-1 or 7-E-2. Baud rate however varies
although 2400, 4800 and 9600 are the most common.
Check Weighing Scale output data
Connect an RS232 serial port tester to the serial output connector on the
scale. (these are available from BEC, Dick Smith, Tandy or local Computer or
Electronics store). The tester should show one of the LED indicators (RD,
TD, TX or RX) flickering on and off. this indicates that data is being transmitted
from the scale.
Comms
Error
Scanner or Cradle not connected properly to the serial cable or port.
Connected serial port is disabled, disconnected or unavailable for use;
Barcode Missing or No Barcode on Label
Carton Serial Number in lt_log.dbf or Labelterm_Serial.dbf database
number is not exactly 4 digits long.
Higher Table Access Required
Install new Version of BDE32. Available on our website.
No Serial Number in Label Barcode
Machine Number Set in Settings|General is incorrect - When only 1 Machine
is installed it should be 1.
Writefile Function Failed
Selected Printer Serial Port is not available in Windows. Select another serial
port under System Settings. See here for more
details.
Download No of Cartons is more or Less than shown on Scanner
The scanner mode (in scanner) must correspond the the Stock Mode setting in
the Stockscan program.
In the scanner the Scan Mode it is set to either S - Standard or E -Extended.
Set to the same in Stockscan Settings|Options|Stock Mode panel. Restart program
then try the download again
No Power or Fan Noise on Startup
If there is no power and No Fan noise form power sully on machine startup
then replace the power supply
Scanner Reset (for PDT type scanners)
* are the key combinations for the 46 key scanners (with small alpha keys and
horizontal Enter key). Upper case characters on these scanners are achieved
by pressing the SHF key followed by the desired upper case character.
1. Press PWR button to turn off scanner.
NOTE: If scanner will not turn off at this point then the battery ( found in
the chamber on the back of the scanner ) should be removed for 20 seconds then
replaced. Then proceed from step 2 below.
2. Hold down the F and J keys together. (* A, B and D )
3. While continuing to hold down the F and J (* A, B and D ) keys press and
release the PWR key.
4. Release the F and J Keys (* A, B and D ). At this point the scanner should
beep and the last line in the scanner should read "Disk Images=".
(if this does not happen then repeat from Step 1 above)
5. Wait for approx. 10 seconds and the scanner should display "(Ctrl-Bksp
to quit)" on the last line.
6. Press CTRL then BK SP Keys together. Display should show "D:>v"
on the last line.
7. Press the Purple ALPHA key (upper lefthand corner)
8. Press the "5" key and press ENTER.
9. Scanner should now display the Main Menu.
10. Enter the SETTINGS section (as described above) and set the values as required,
NOTE: This is only necessary if the default values need to be changed. Reloading
the scanner operating system
In the event where the above procedures do not work then it may be necessary
to reload the whole scanner operating system as follows:
Scanner Programming (for PDT type scanners)
1. Press PWR button to turn off scanner.
NOTE: If scanner will not turn off at this point then the battery ( found in
the chamber on the back of the scanner ) should be removed for 20 seconds, hold
down the F & J (* A, B and D ) keys together, press and release power key
then replace the battery. Then proceed from step 2 below.
2. Hold down the F and J keys(* A, B and D ) together.
3. While continuing to hold down the F and J keys (* A, B and D ) press and
release the PWR key.
4. Release the F and J Keys (* A, B and D ). At this point the scanner should
beep and the last line in the scanner should read "Disk Images=".
(if this does not happen then repeat from Step 1 above)
5. IMMEDIATELY place the scanner in the Homebase cradle.
6. Wait for approx. 10 seconds and the scanner should display "Speed 38.5K"
and "(Ctrl-Bksp to quit)" on the last line.
7. Start the "Program Scanner" program (this should be an icon on
the desktop). The program should proceed from 0 to 100%. When 100% is shown
the download is complete.
If there is no "Program Scanner" Icon on the main screen then the
TFT3000.exe program should be located on the hard disk (probably in the c:or
c:directory.
The command line for this program needs to be set as follows: TFT3000 .EXE -s38
-p2 p stockscn.exe (-p2 indicates serial port 2, change it to -p1 if homebase
is connected to serial port 1)
8. Close the TFT3000 program (DOS box)
9. Press CTRL then BK SP Keys together. Display should show "D:>v"
on the last line.
10. Press the Purple ALPHA key (* Ignore).
11. Press the "5" key (* S) and press ENTER.
12. Scanner should now display the Main Menu.
13. Enter the SETTINGS section (as described above) and set the values as required,
NOTE: This is only necessary if the default values need to be changed.
Loading New Operating System
(for PDT type scanners)
1. Press PWR button to turn off scanner.
NOTE: If scanner will not turn off at this point then the battery ( found in
the chamber on the back of the scanner ) should be removed for 20 seconds ,
hold down the F & J keys (* A, B and D ) together, press and release power
key then replace the battery. Then proceed from step 2 below.
2. Hold down the SHIFT and BK SP keys (* F and I ) together.
3. While continuing to hold down the SHIFT and BK SP keys (* F and I ) press
and release the PWR key.
4. Release the SHIFT and BK SP Keys (* F and I ). At this point the scanner
should beep and the last line in the scanner should read "Disk Images=".
(if this does not happen then repeat from Step 1 above)
5. IMMEDIATELY place the scanner in the Homebase cradle.
6. The scanner should display "Select Function" and "Self Test"
on the last line.
7. Press the Up Arrow or "M" key until the message "Program Loader"
appears on the last line.
8. Press ENTER. The message "EPROM WILL BE ERASED - CONTINUE (ENT)"
will be displayed. Press ENTER again. The message "Please Wait" should
appear.
9. When the message "Baud 9600" appears press ENTER, ENTER, ENTER,ENTER
(this accepts all defaults). The message '"START (ENT)" appears.
10. Start the "Reload Scanner Operating System" program (this should
be an icon on the desktop).
If there is no "Reload Scanner Operating System" Icon on the main
screen then the SENDHEX.exe program should be located on the hard disk (probably
in the c:or c:\bec or c:\stockscan directory).
The command line for this program needs to be set as follows: SENDHEX .EXE stockscn
9600 COM2 (where stockscn is the stockscn.hex file supplied by BEC Systems and
COM2 is com port 2)
11. When the SENDHEX program is started (black DOS box) press ENTER on the scanner
then press ENTER on the computer keyboard.
The program should proceed from 0 to 100%. When 100% is shown the download is
complete. (This may take several minutes)
12. Close the SENDHEX program (DOS box)
13. Proceed with the "Reprogramming the Scanner" procedure above.
Backup Procedure for Labelterm and Intag Systems
1. Got
to 'Settings" Page on the Intag or Labelterm module and press the "Save
Default Settings" button. (this saves all of the program settings so they
can be recalled later if you need to do a restore)
2. Use Windows Explorer or My Computer, locate the C:\bec (or
possibly c:\Labelterm or c:\Intag ) directory on the BEC Intag or Labelterm
machine\module.
3. Mark and Copy the C:\bec directory (right Click|Copy or
Edit|Copy).
4. Create a directory on your local machine (that is an office computer or another
computer on the network) called c:\BEC Backup. Move to and
mark the c:\BEC Backup directory and paste the c:\bec directory
into it (right Click|Paste or Edit|Paste). You should then have a directory
c:\BEC Backup\bec.
Restore Procedure for Labelterm and Intag Systems
1. Use
Windows Explorer or My Computer, locate the backup directory on your local machine,
c:\BEC Backup\bec. (or possibly c:\BEC Backup\Labelterm or
c:\BEC Backup\Labelterm ) .
2. Mark\highlight the c:\BEC Backup\bec directory, select Edit|Select
All and click Copy (right Click|Copy or Edit|Copy). This copies all of the files
in the directory.
3. Create a directory on the Intag or Labelterm module called c:\bec
(if it doesn't already exist). Mark the c:\bec directory and paste the copied
files into it (right Click|Paste or Edit|Paste) overwriting any existing files.
4. On the Intag or Labelterm module got to 'Settings" Page (in the Labelterm
or Intag Software) and press the "Load Default Settings" button. (this
restores all of the original program settings)
Archive and Purge Procedure
In case of database problems, corruption or to improve system performance
it it recommended that this procedure be carried out regularly.
This procedure requires a recent
version of BEC's DBAccess program.
If you already have DBAccess installed then check your version by running it
and selecting the File menu. Under this menu you should see both "Pack"
and "Archive" options. If these are not present then you need to download
the latest version of DBAccess from www.becsystems.com.au.
Archive
1. Select 'File|Open" then navigate to, and select the file you
want to archive. This will usually be in the c:\bec directory
on the Intag or Labelterm module and will be called Lt_log.dbf, Labelterm_Log.dbf,
It_log.dbf or Intag_Log.dbf. (these are the production log files).
2. Verify that the file selected is the one you require by checking the File
Path and Name in the blue bar at the top of the screen.
3. Select File|Archive, then use the drop down box to select the date you wish
to archive up to. All the records up to and including this date will be removed
from the file so if you need to have access to reports for dates older than
today then you should select an appropriate date. Note: The
records removed will NOT be lost and can be recalled into the main log file
if needed at some time in the future.
4. Click OK to complete the archive (wait till the operation completes). The
removed records will be stored in a new file called (for example) Lt_log_02032006
to 08052006.dbf where the dates represent the starting and end dates for the
purged records contained in it.
Pack
Select "File|Pack" and wait until the operation completes.
(this may take a few minutes depending on the speed of your network)
This repairs reduces the size and increases the speed of the file.
If you still have problems (after purging the log.dbf) then you should select the other .dbf files (in the directory specified above) and do a purge on each of then them.
This procedure requires BEC's DBAccess
program.
You can download the latest version of DBAccess from www.becsystems.com.au.
1. Open Windows Explorer then navigate
to the directory where the database that you want to repair is located (e.g.
c:\Intag5)
2. Locate and Delete the Index file corresponding to the database (e.g. Intag5_log.mdx).
Careful not to delete the database file itself. (Intag5_log or Intag5_log.dbf)
3. Close Windows Explorer and open DBAccess.
4. Select 'File|Open" then navigate to, and select the database file you
want to reindex. This will usually be in the c:\bec directory
on the Intag or Labelterm module and will be called Lt_log.dbf, Labelterm_Log.dbf,
It_log.dbf or Intag5_Log.dbf. (these are the production log files). If you get
the message "Detach Index?" Press Yes.
5. Verify that the file selected is the one you require by checking the File
Path and Name in the blue bar at the top of the screen and/or by checking the
last entries in the log file, (Ctrl-End to go to the end of the file) and note
if the date corresponds to the last entries that were made to the file.
6. Select File|Structure. Click on the 'Load Indexes" button , then navigate
to, and select the Index List file (e.g. Intag_Log_Indexes.dbf). At this point
the index details should be loaded into the 'Indexes" box.
7. Click on the "Reindex" button.
8. When the operation finishes exit out of the DBAccess program.
To enable remote access for a computer
firstly the ADSL router on the remote end must be configured. Access the router
using a browser and typing in the address of the router. This is commonly set
to a default of 10.1.1.1 but maybe at another address. If you are unsure you
may have to contact the supplier/installer of the ADSL router.
In general these steps should be followed otherwise use portforward.com/routers.htm
to obtain detailed information about setting up your particular Router/Modem.
1. Firstly define the target computer IP address, that is the computer on the
network that you want to remote access. You can find out the computer LAN address
by going to the required computer, opening a command prompt (type "cmd"
into the run box) then typing ipconfig.
2. Enter the target computer IP address into the LAN address or local IP address
box in the router setup.
3. Select the Service or Application that you are going to use for remote access
(VNC, PCAnywhere or Windows Remote Desktop). The application may already be
listed in the modem setup. If you cannot find the application/service then you
can still enter the Port number for the service/application you are using. Windows
Remote Desktop the port is 3389, VNC then port is normally* 6100, PCAnywhere
the port is normally* 5631.
*NOTE: These port numbers can sometimes be changed from the default to a different
value in the host application. If you cannot connect then check the port number
on the host application (on the target host PC)
4. Apply / Save the settings on the modem setup. You should now have an entry
in the "Virtual Server","Port Forwarding" or "NAT"
table with the Local target PC IP address and the remote access application
name (VNC, PCAnywhere or Windows Remote Desktop) or a Port number.
To Access the remote machine.
1. Determine the Global IP Address
for the network. This can be found by typing MyIpAddress (or similar) into Google
(on the target host computer) and selecting the displayed link.
2. Close any firewalls or protection software on the target host computer. In
control panel go to Security Center or Firewall and turn off the firewall.
3. On your computer:
VNC: Start the VNC viewer and enter the Global IP Address (if they are using
a different port number (from the default) add a colon and the port number to
the IP address as follows e.g. 203.133.203.12:6200.
PCAnywhere: Open "Remotes" page, Add Remote, select TCP/IP box, in
Settings enter the Global IP Address in the "Network Host PC to control
or IP Address to control" box. (if they are using a different port number
(from the default) add a colon and the port number to the IP address as follows
e.g. 203.133.203.12:5632. Click OK and start the newly created remote item.
Windows Remote Desktop: Select Programs|Accessories|Communications|Remote Desktop
Connection then enter the Global IP Address in the "Computer" box.
Click Connect. NOTE: You must enable Remote Desktop on the on the target host
computer as follows: Control Panel|System|Remote the check the "Allow users
to remotely connect to this computer" box.
Scale Communications Debugging Guide
1. Close all applications. Even
better restart windows.
2. Open Dataview program (If you do not have this download it from www.becsystems.com.au)
3. Start Dataview. Select each com port in turn (usually 1 and 2) and press
connect port.
4. Does any data appear in the display box ?
Yes
1. Try on each of the Baud rates and combinations of Data Bits, Stop Bits and
Parity. (Click Clear screen and Connect Port each time you change a setting).
With most the scales the Data Bits, Stop Bits and Parity are either:
8 Data Bits, No Parity, 1 Stop OR 7 Data Bits, Even Parity, 2 Stop bits. Try
these combinations first.
2. Once you can see the readable weight from the scale somewhere in the displayed
data stream then note down the Com Port Number and Baud rate. Close Dataview.
3. Open the application (Labelterm, Intag or Visilabel) , got to weighing or
scale settings, put in the recorded Com Port Number and Baud Rate. Select the
Scale Make and Model.
4. Close then restart the application and test if it works.
No
1. Close Dataview and open Commtest program. (If you do not have this download
it from www.becsystems.com.au)
2. Connect the CommTest adaptor to each of the com ports, in turn, on the back
of the PC. Press each of the displayed Com Port buttons. One should turn green
indicating the port is working and identifying the port number that the Commtest
adaptor is connected to.
3. If no green signal is displayed then it is likely that the Serial Com port
is faulty in the PC (investigate and repair as required). If a green signal
is displayed for both com ports then you can assume that PC ports are OK.
4. Check scale to PC cable wiring.
5. Check Scale Serial Output settings (set to Continuous)
6. Otherwise it is a possible Faulty scale output.